With Refine Asia’s Red Carpet Arrival Service, we go beyond the traditional “meet & greet” with an experience exceeding your expectation. We can offer five-star treatment to all of our distinguished guests – from official delegates to private individuals – and to passengers in all categories, whether travelling economy, business, or first class.

We specialise in services for VIPs – a One Stop Shop service with no formalities – and for CIPs (Commercially Important Persons) with facilitation of meeting place, provision of internet services and all your needs to complement your business schedule. 

• Runway Pick-up (you will be greeted and escorted to your private limousine by our VIP escort managers directly from the airplane, with no immigration procedures at the airport*)
• Bouquet or garlands of your choice
• Special Royal welcome with cultural music and dance 
• Special arrangements for arrival conference or meeting in private    airport lounge with refreshments
• Your luggage will be delivered straight to the hotel
• Valet Service on arrival
• Top-level security escorted by our special European VIP event security   team
• Special protection motorcade to escort your vehicle in style
• VIP Limousine service with fresh hot/cold towels, beverages of choice, newspapers and magazines
• Free 3G/Wi-Fi service on the move
• Local mobile number with 24-hours customer support
• guest room check-in with no wait at reception
• Special reflexology service to soothe your fatigue

• Welcome on runway with escort by arrival co-coordinators directly from flight to the VIP lounge, service of drinks and snacks 
• Floral Arrangements
• Special Royal welcome with cultural music and dance 
• Refreshments in VIP lounge while your luggage is picked up by our luggage co-coordinators and transferred to the hotel directly
• Facilitation for the use of VIP lounges for a short meeting
• VIP guests will be brought into the customs hall, as soon as they are ready.
• Escorted  through customs to our private luxury vehicles
• Free 3G/Wi-Fi service on the move 
• Local mobile number with 24-hours customer support
• guest room check-in with no wait at reception
• Special reflexology service to soothe your fatigue

• Meet & Greet with name signboard on arrival at the arrival gate in front of the Visa on Arrival counter
• Handover visas or other essential documents/payment for VOA
• Escort through an inbound immigration booth
• Escorted  through customs to our private luxury vehicles
• Free 3G/Wi-Fi service on the move 
• Local mobile number with 24-hours customer support
• Guest room check-in with no wait at reception

Your departure is the final impression you’ll have of your travel destination, and at Refine Asia we strive to ensure that you will leave with a lasting sense of satisfaction unspoilt by last-minute hassles. You will leave Asia with the same treatment you enjoyed when you arrived – five star service.

We work to make sure that no time is wasted and no annoyances arise at the last moment, with attentive flight monitoring and notification, exclusive boarding through a special gate, private and comfortable transfer services in our custom vehicles, and a unique memento on departure.

• We will be handling your luggage and your travel documents
• You will be able to relax with guests or work in the VIP lounge while we deal with all the practical details in preparation for your onward journey
• Additional food and beverages available 
• A personal VIP coordinator will, on behalf of you and your guests, keep track of when it is time to go on board and will drive you to the aircraft
• If time permits, our VIP coordinator will escort you for duty free shopping
• Finally you will be escorted to the flight through a private exit

• The group will be transferred to the airport in our private luxury vehicle or the vehicle of your choice
• On reaching the airport, you will be escorted to the special lounge where you will enjoy a courtesy service including drinks and light refreshments
• We will be promptly facilitating your group check-in service 
• Our coordinators will assist you in duty-free shopping on request
• Prior to boarding you will be accompanied to the flight by our coordinators 

At Refine Asia we deliver a new evolution of the tired airport taxi/transfer service to our important clients. Our Refine Corporate Chauffeurs bring the old-world spirit of class to the modern traveller in Asia. 

• Presence of welcoming or departure coordinators on all occasions
• A seasoned valet to take care of the every aspect of your comfort
• Completely discrete and private transfer to the hotel
• Variety of private vehicles to choose from
• English-speaking driver on all occasions 
• High-quality and insured vehicles 
• Free 3G/Wi-Fi service on the move 
• Complimentary local mobile SIM card facility on arrival
• Fresh hot/cold towels, beverages of choice, newspapers and magazines
• Optional motorcade escort by special security force from airport to hotel
• Complete freedom from luggage as our monitoring unit ensures the safest delivery of luggage direct to your room

Car Rental Service: At Refine Asia we also have special arrangements for your day-to-day car hire needs. We are experienced and recognized for special services offered to corporate companies.

Special arrangements for transfer for any specific period of time from hotel to office and vice versa

Special transfer amenities such as newspapers/magazines and complimentary drinks

English-speaking driver on all occasions

Special European or Local Body guard service on request
Elegant punctual service

At Refine Asia we recognise the need for a professional solution to the delays in check-in and check-out services in hotels. We have pioneered a series of innovative methods to resolve these issues.

• Check-in in-room – in all cases we will be able to check you into your room directly and without delay
• Group check-in with special arrangements directly on your respective floors
• Availability of non-smoking floors for your group
• Special service to secure use of the executive lounge for your activities
• Inclusion of Wi-Fi services throughout your stay in all properties
• In-room breakfast for selected VIPs instead of buffet breakfast
• 24-hours room service option in all properties
• Special valet service arrangements on request
• Early or late check-in service on request
• Late or early check-out services
• Special upgrading services for long-staying clients
• Secretarial service 
• Priority business centre facility 
• Translation service 
• Doctor on call from time of check-in
• Provision of all business stationeries in your room
• Special assistance from our dedicated 24 hours customer line 
• Messaging services
• Special spa treatments tailored to refresh you from the day-to-day business immediately available upon check-in

Although travel in Asia is relatively safe, as with any destination risks of crime are still present every day. In order to prevent any kind of risk linked to criminality, a professional security escort is most effective.

Travelling as a VIP exposes you to obvious risks, because of your image, your value, and your status. Public people in particular are sometimes subjected to extreme situations. Our security team at Refine Asia are experienced to manage any kind of situation involving an event, a crowd and more. 

Security is not only a solution to direct or indirect threats; it also has the ability to improve your everyday life. Having your family protected and accompanied in their daily life, together with the precious belongings or tools of your business, will give you peace of mind at all times. 

• Bodyguarding (low and high prone protection)
• Transport of cash and valuable items 
• Security Consultancy 
• Surveillance & Events Protection
• Residential Protection (offices, villas, boats, etc.)
• Security Reconnaissance Security 
• Threat and Risk Assessments 
• Stalker Protection 
• International Travel Protection
• Maritime Protection 
• Victim Escort 
• Witness Protection 
• Special Operation